Here are some common tools my clients use: Experience with either n8n or a high level of comfort with Javascript is a must, since many of my tasks now involve n8n. The ideal teammate will be skilled in a wide variety of no-code and automation tools and able to learn new ones very quickly. I need someone new on my team Datos Operations! I can't believe how quickly this happened but.
Make some room in your schedule, and watch yourself start to love work again. Created content that led to new client opportunities Created SOPs that allowed me to delegate work in the future Found out you can examine network requests on web apps you use to find hidden API methods which can be used to automate stuff you wouldn't think possible (I used this to save hours of manual clicking) Automated a daily email using an API output that used to be batched manually a few days ahead of time Created a script that helped another department in the company with the way they developed email opt-in forms Here are some examples of what down time has done for me: Too much of either will cause problems.īut companies/people that are always describing their workload as "slammed", "crazy", and "ugh" won't ever find the time to automate the processes causing their misery. It's important to have a balance of short-term, keep-the-lights-on work and long-term or exploratory work. It looks like always choosing to compromise the long-term for short-term achievements. "We set a big hairy audacious goal, and it's YOUR job to make it happen!" "Hey, can we add a couple email sends this weekend? We're just short of goal"Īt service-based companies, it looks like spending all your time on client work and none on improving things internally.Īt software companies, it looks like allocating all dev resources to building the software, and none for internal teams who need better tools. Slamming one more cup of coffee to see if you can tweak hard enough to finish an extra 2 tasks today. Internal pressure looks like packing your to-do list with 15 items per day, completing 7 of them, and rescheduling all the rest to the next day, rinse and repeat. I've experienced both types of pressure, and I can tell you that they are both equally great at killing the joy you take in your work and making sure that work never gets better. This pressure can be inflicted by the company or by yourself. The higher pressure your work environment is, the less likely you'll spend time trying to figure something new out-even if it would benefit the company in the long run. The result is very tangible: you rarely have breakthroughs, and you never build systems to make work better. When you're working through an endless list of high priority tasks, you don't have time for innovation, exploration, and creativity. It's easy to miss, but a packed work schedule = stagnation. Read more about Boxy Suite and how they built their customer support system here.Some of the best moments of my career only happened because I wasn't in a rush. Set up automated emails to notify your team and customers.Set up forms and connect them to your system.Set up multiple views across your Airtable base to sort and prioritize data.Link certain Airtable fields to assign and track support tickets.Customize a powerful Airtable template to use as the base of your support system.
With the videos in this tool-path, you'll learn how to use Airtable and Zapier to Inspired by Boxy Suite's setup of a customer support system with $0 and no code, our Creator in Residence Sara has built a tool-path to show you how you can do exactly the same. Allow customers to submit support tickets.